Below are some of our most frequently asked questions. Can’t find the answer you’re looking for? Just contact us and we will help you.
Below are some of our most frequently asked questions.
How can I get in contact with JMT outside office hours?
Our employees always try to find a solution to your requirements and questions. We have set up an emergency unit in all of our outlets for urgent enquiries.
Basel team: +41 61 312 61 20
For all everyday business matters such as enquiries, orders and transport etc, we ask you to contact us during our normal working hours: Monday – Friday from 8:00 am to 5:00 pm.
Or you can email firstname.lastname@example.org and we will reply as soon as possible
Which trade fairs do we deliver to without additional transport costs?
When is delivery free of transport costs?
JMT delivers its rented furniture for listed exhibitions free of charge on the dates set out in the schedule. If you would prefer to have a different delivery date, this can be arranged though there may be additional costs that will need to be recharged to you.
Who is responsible for insuring the furniture once it has been delivered?
JMT insures the furniture whilst in transit, but once it has been delivered it is the hirer’s responsibility to insure the goods for damage and loss during the rental period (see the terms and conditions). The hirer is liable to insure the rental products until 48 hours after the rental period.
Is an offer automatically linked to a reservation?
No – at JMT a rental request or quotation does not mean the furniture has been reserved.
How can I place an order with JMT?
We ask that you address your order to us in writing by e-mail:email@example.com. Then we will promptly send you confirmation of your order after checking product availability.
Is it possible to obtain furniture beforehand for viewing?
Yes, JMT makes furniture available to its customers without any rental charges for a limited sampling period. We will be happy to send you the respective sample piece for a small transport fee or alternatively you can collect furniture from our store, or visit the warehouse to view it there.
Is it possible to make a direct order from outlets abroad?
We would ask you to send orders directly to our head office in Basel. This avoids any misunderstandings and enables us to process your order smoothly. Our customer service is happy to take care of everything else for you.
Can I buy furniture at JMT?
Our main business is renting and not selling. Our customer advisors will be happy to help you with special projects.
Where can I find prices and CAD data on the internet?
CAD information is available for download by each product illustrated on the website. Rental charges are also detailed on the website specific to each product displayed.
Do you have any questions about your customer login?
Then please send an e-mail to our headquarters: firstname.lastname@example.org
We will contact you by return and be happy to help you further.